FAQs - SUAVS

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FAQs



We’ve gathered a few of SUAVS user’s frequently asked questions and compiled them into a list for you below!  If you don’t see your question listed below, please don’t hesitate in reaching out to us at contact@suavshoes.com.

What are SUAVS made of?

SUAVS are made with a Premium Digital Knit fabric. Each shoe is made with an individually knitted out piece. This allows us to reduce material waste and keep production sustainable.

SUAVS insoles are made with a sweat-wicking, breathable foam and can be removed, washed and replaced.

SUAVS outsoles are made with a super flexible low-density rubber, allowing for maximum foot mobility.

Are SUAVS zero drop / minimalist shoes?

SUAVS shoes have a 3-5mm heel to toe drop and are considered a barefoot / zero drop shoe.

Can I wear my shoes without socks?

SUAVS can definitely be washed! We recommend taking the insoles out to wash them every 2 weeks – 1 month and air drying to keep your feet feeling fresh, even when going without socks. You can find washing instructions here: https://www.suavshoes.com/pages/cleaning-your-suavs

Do SUAVS fit wide feet?

SUAVS are made with a flexible, digital knit fabric and are meant to fit like socks. The fabric adjusts to any foot from narrow to wide. The fabric will shrink back to its original shape after each wash, much like jeans! We currently do not offer Extra Wide sizing, however we are working on adding these to our line very soon.

Half Sizing? Should I size up or down?

SUAVS Shoes currently come in full sizes.

The Zilker: Most people with half sizes typically choose to size up to the next full size, however due to the shoes being made with a flexible knit, some people size down. If you typically size down in other footwear, we recommend sizing down. If you size up in other footwear, we recommend going a size up.

The Legacy: Due to the rubber toe cap, the Legacy High Tops are not as stretchy as the Zilker sneakers, so we recommend sizing up a full size.

Is Shipping Free?

We offer Free Shipping on all US orders with DHL ground shipping. These order may take up to 15 Business Days to arrive.

What about Returns & Exchanges?

All SUAVS that are kept in their original unworn condition and packaging are eligible for Free Exchange and Return Shipping within the US. However, all discounted orders or items purchased on sale are not eligible for Free Return Shipping and will be charged an $8 return shipping fee. For a Prepaid Return label, please use the app on the Returns Page here.

Unfortunately, we are not able to offer Free Shipping on International Orders.

Is there a Warranty?

SUAVS Shoes are ultra comfortable and made with the softest materials, so it’s natural that the shoes may go through regular wear and tear. In case of any production or quality issues, SUAVS does offer a 6 month replacement Warranty. In case you’re having issues with your shoes, please contact us at contact@suavshoes.com.

Sizing & Fitting

SUAVS shoes are Unisex and in full sizes only.  As their material is very soft and stretches, the shoe can adjust to just about any foot.  

 

FOR THE ZILKER

If you wear a half size, but sometimes size up in other footwear, we would recommend sizing up to the next full size.

FOR THE LEGACY

Fits snug.  For best fit, please size up a full size.

FOR THE BARTON

If you wear a half size, but sometimes size up in other footwear, we would recommend sizing up to the next full size.

Please refer to the chart below to find your correct size: