Free Shipping on US Orders over $120+
Free Shipping on US Orders over $120+

Frequently Asked Questions

We’ve gathered a few of SUAVS user’s frequently asked questions and compiled them into a list for you below!

If you don’t see your question listed below, please don’t hesitate in reaching out to us at contact@suavshoes.com.

WHAT ARE SUAVS MADE OF?

Beginning in 2020, SUAVS made it a mission to go green.  All SUAVS knits are made with 100% recycled knits made from post-consumer plastics.  Additionally, SUAVS is committed to further expanding sustainable practices which currently include:

  • Sustainable production using digital knitting to reduce material waste during manufacturing.
  • 100% vegan materials, even down to the glue used.
  • Donating all unsold SUAVS footwear to organizations such as Soles4Souls and LifeWorks.
  • SUAVS’ shoe boxes are dual purpose as they function as the initial shipping box and return packaging. 

SUAVS removable insoles are made with a sweat-wicking, breathable foam and can be washed and replaced.

SUAVS outsoles are made with a super flexible low-density rubber, allowing for maximum foot mobility.

ARE SUAVS VEGAN FRIENDLY?

Yes! We've made it a mission to be 100% Vegan friendly and do not use any animal derived products or materials in our footwear.

WHERE IS SUAVS SHOES BASED?

SUAVS Shoes was born in and is based out of Austin, TX..

WHERE ARE SUAVS MADE?

SUAVS are sustainably and ethically made at our partner's manufacturing facilities in Fujian. Our team periodically performs audits to ensure fair and safe labor practices and working conditions are followed. Additionally, each SUAVS production is chemically tested to ensure all footwear materials are the safest for your feet and the environment.

HOW LONG DO SUAVS TAKE TO BREAK IN?

SUAVS are designed to be ultra soft and flexible, therefore can be worn comfortably straight out of the box and need no break-in period.

ARE SUAVS ZERO DROP / MINIMALIST SHOES?

SUAVS shoes have a variety of sole drops and some can be considered minimalist. For more information regarding a specific shoe style, please refer to the details on the product page.

ARE THEY SLIP-ON?

Most SUAVS styles come with laces. However, because of their stretchy materials, they are also considered slip-on shoes because there is no need to tie and untie them every time you wear them.

ARE SUAVS CONSIDERED "NON-SLIP"SHOES?

SUAVS are very grippy and work great on all types of floors. However, they are not certified as restaurant or oil grade anti-slip shoes.

CAN I WASH MY SHOES?

SUAVS can definitely be washed! We recommend taking the insoles out to wash and air dry to keep your feet feeling fresh, even when going without socks. You can find washing instructions here.

DO SUAVS FIT WIDE FEET?

SUAVS are made with a flexible, digital knit fabric and are meant to fit like socks. The fabric adjusts to any foot from narrow to wide. The fabric will shrink back to its original shape after each wash, much like jeans! Additionally, The Legacy high tops are designed with a wider toe box for extra wiggle space.

DO THEY HAVE ARCH SUPPORT?

SUAVS come with a breathable, washable full support insole. If you need to use specialized orthotics with more support, the good news is SUAVS insoles are 100% removable and can be replaced with your own!

FULL SIZES? SHOULD I SIZE UP OR DOWN?

SUAVS fit true to size. If you are unsure and typically size down in other footwear, we recommend sizing down. If you size up in other footwear, we recommend going a size up. Feel free to visit our size chart here

Please reach out to us at contact@suavshoes.com if you have any further questions regarding sizing or fitting.

HOW DOES SHIPPING WORK?

We offer several shipping options on all orders, please feel free to select the option that best suits your needs.  Receive Free Shipping on purchases of two or more pairs with Fedex Smartpost shipping.  Once you place your order, it may take 1-2 Business Days for the shoes to be fulfilled. 

WHAT ABOUT RETURNS & EXCHANGES?

All Full priced orders that are kept in their original unworn condition and packaging are eligible for Free Returns and Exchanges within the US.  For a Prepaid Return label, please use the app on the Returns Page here.

Orders placed on Final Sale are not eligible for Returns.

IS THERE A WARRANTY?

SUAVS Shoes are ultra comfortable and made with the softest materials, so it’s natural that the shoes may go through regular wear and tear. In case of any manufacturing issues, SUAVS does offer a 1 year replacement Warranty. In case you’re having issues with your shoes, please contact us at contact@suavs.com.

Travel light with one pair of shoes.

Travel light with one pair of shoes.