Free Shipping on US Orders over $120+
Free Shipping on US Orders over $120+

Privacy Policy

SUAVS values its customers and respects their privacy. This Privacy Policy applies to personal information that we collect about you through our website. This information is used to improve your shopping experience and to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold to any other non-affiliated company or agency. However, as described in greater detail below, we may share your information under certain circumstances with business partners that help this site function or assist us in fulfilling your order and providing a better service.

What information do we collect? 

Information Provided Directly to Us: When you register for an account, place an order on the SUAVS website, sign up to receive emails or sms notifications, we may ask you to provide some information including: your name, email address, mailing address, phone number, payment information, such as a credit card number, billing address, and/or other related information required to complete the purchase (such payment information). 

Marketing: When opting in to receive communications over email, text messaging, or participate in our loyalty and referral programs, we may collect personal information such as your email address, phone number or mailing address.

Survey and Reviews: We may contact you to participate in surveys to provide product or experience reviews and testimonials. If you decide to participate, any information you provide voluntarily through the surveys, reviews and/or testimonials may be collected to improve our products and/or services, and in any manner consistent with this Privacy Policy.

Giveaways: If we run a giveaway or contest, we may ask you to provide contact information which may be used to contact you about the giveaway in addition to opting in to receive marketing and business purposes. In compliance with the laws of your jurisdiction, as a participant you have the opportunity to opt-out of any communications that are not related to awarding prizes.

Social Media and Blogs: Any information you disclose about yourself on any public sites operated by third parties will be considered “public” and will not be subject to the privacy protections provided in the SUAVS Privacy Policy.

Automated Data: Services, other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked and conversion information may be automatically tracked for data analytics and advertising purposes detailed below in the Advertising and Analytics section of our Privacy Policy.

    How do I withdraw my consent?

    You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@suavshoes.com or mailing us at:

    SUAVS
    701 Tillery St, Ste 12
    Austin, TX 78702

    What do we do with your information?

    Sharing of Information

    We share personal information in the following circumstances or as otherwise described in this Privacy Policy:

    • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, marketing and advertising, analytics and customer service;
    • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
    • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of SUAVS or others;
    • With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
    • With your consent or at your direction, such as when you submit a product review or post content in public areas of our Services.

    We also share aggregated or de-identified information, which cannot reasonably be used to identify you.

    Advertising and Analytics

    We allow Facebook, Pinterest and Google to provide analytics services and serve advertisements on our behalf across the Internet and in mobile applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked and conversion information. This information may be used by SUAVS and the aforementioned analytics and advertisement service providers (Facebook, Pinterest and Google) to analyze and track data, deliver advertising and content targeted to your interests on our Services and other websites and mobile applications and better understand your online activity. For more information, including the options you may have for opting out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.  Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ad Personalization” on Android) that allows to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.

    Email and Text Marketing and Notifications

    By entering your email and/or phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you email and/or text notifications (for your order, including abandoned cart reminders) and marketing offers.

    You may opt out of receiving marketing emails from SUAVS by following the unsubscribe instructions at the bottom of the emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

    If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

    We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

    For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

    Disclosure

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    Payment

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

    Third-Party Services

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third-party service providers, such as payment gateways like Amazon, Paypal, Afterpay and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    Links

    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    Security

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    Cookies

    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
    _secure_session_id, unique token, sessional
    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

    Age of Consent

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    Changes to this Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    Questions and Contact Information

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@suavs.com or by mail at
    SUAVS
    [Re: Privacy Compliance Officer]
    701 Tillery St, Ste 12
    Austin, TX 78702 
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    Updated 06/12/2024