Refund policy
We stand by our product and want our customers to be satisfied with SUAVS; however, if you're not satisfied with your shoes or need help with a return, we'd be happy to assist you.
Once you've received your order, you have a 30-day window to request an Exchange or Return. Make sure the product is in its original, unworn condition. Any item that has been worn, altered, damaged, or washed will not be eligible for a refund.
* Please note:
- Items marked as final sale are not eligible for returns.
- Insole sales are final and not eligible for returns.
- If your order arrived defective, damaged, or incorrect, please email our team so we can help you right away.
*Contact email: contact@suavs.com
SUAVS offers one free exchange per order to ensure you're satisfied with your purchase. For any additional exchanges, an $8 fee will be applied to cover shipping and handling. If you have any questions or need assistance with your exchange, please don't hesitate to contact our support team